Privacy Policy

Introduction

NeoDigitalFlow ("we," "our," or "us") operates neodigitalflow.com and provides budget forecasting services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection regulations.

Information We Collect

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our budget forecasting services
• Processing your requests and responding to inquiries
• Sending educational content and service updates
• Improving our website functionality and user experience
• Analyzing usage patterns to enhance our services
• Ensuring security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements

Data Sharing and Disclosure

We may share your information in the following circumstances:

Your Privacy Rights

Under Malaysian data protection law, you have several rights regarding your personal information:

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 21 days as required by Malaysian law.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls limiting who can view your information
• Employee training on data protection and security practices
• Secure backup and recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Generally:

• Account information is retained while your account is active
• Financial data used for forecasting is retained for up to 7 years for regulatory compliance
• Communication records are kept for up to 3 years
• Technical logs are typically retained for 12 months

After the retention period expires, we securely delete or anonymize your personal information.

International Data Transfers

Our primary data processing occurs within Malaysia. However, some of our service providers may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with Malaysian data protection standards.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without proper consent, we will delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.